FAQ
Straight answers before you create a hub.
Independence, practice honesty, booking limits, coverage, and what happens if you fail.
Are you DVSA or GOV.UK?
No. Pass UK Drive is an independent coaching agency. Official tests and licence applications stay on GOV.UK / DVLA. We guide, prepare, and follow up.
Are the practice questions official DVSA questions?
No. They are original revision items written for Pass UK Drive. We never ship scraped or stolen official papers. Buy authorised DVSA revision if you want official wording — we complement it.
Is the hub really free?
Yes. Account, mocks, drills, history, and support tickets are free to open. Paid coaching packages are enquiry-led so we can scope your area and timeline honestly.
Can you book my theory or practical test?
Only you can complete official booking on GOV.UK. We can sit with you on a call or ticket, check you are mock-ready, and help with dates and centres.
Do you cover my area of the UK?
Coaching and theory practice are remote nationwide. Instructor matching depends on postcode and availability — tell us your area in a lessons request.
What if I fail the theory or practical?
Log the result in your hub. We turn feedback into a resit plan or the next lesson block — we do not disappear after a fail.
How fast do you reply?
Tickets are handled by the desk in business hours. Urgent booking questions get priority. Create a hub so your stage and scores are visible when we answer.
I only need road signs / hazard tips / a 4-day plan.
Those are separate theory services. Open the matching service page and ask for that ticket type — you do not have to take the full package.